1-800-804-0655
Our Company Policy
Ordering signage can be confusing - we should know, because we work with customers like yourself daily. There is no such thing as a standard type of letter or sign - there are literally thousands. So, we decided to bring our knowledge and experience to you via the internet. Our motto is simple: Make the customer as comfortable as possible and help them solve whatever signage issue or question they might have. Our prices are competitive and our manufacturers are the best in the industry.
Our Guarantee
Our Gemini products carry a lifetime guarantee - they are Plastic Formed, Flat Cut Acrylic, Minnesota, Channel, Flat Cut Aluminum, and Cast Metal letters. This means that should a Gemini letter fade, break, or contain any defect, we will refinish or replace the defective materials at no cost to you, as long as the letters are installed at the original location. All other letters and signage are guaranteed to be free of manufacturers defects for a period of one year.
At lettersandsigns.com we are confident that you will be satisfied with the high quality of the sign products we offer. If your signage does not meet your expectations, we will do whatever is necessary to ensure your satisfaction.
If you are unhappy with your sign product, contact us immediately within 3 days of delivery. Your satisfaction is our highest priority.
Damage Claims
All claims for breakage and /or damage, must be reported immediately by the purchaser to us - 1-800-804-0655. Send us pictures of the damage to: creative@lettersandsigns.com with as much detail as possible, how it was received, etc. Failure to report any claims for breakage or damage within 3 days shall cause the purchaser to waive claims. We require that damage claims be made as soon as possible so that we can make claims to the shipper immediately. We cannot emphasis this enough, contacting us 2-3 weeks after delivery and telling us the product was damaged in shipping raises suspicions and we are unable at that time to go to the shipper for resolution.
LED Limited Warranty Terms and Conditions
This limited warranty only applies when LED products are properly wired and installed together as a system and are operated using the LED power supply that was sent with the purchased sign. Substituting alternate LED Transformers and LED’s, other than what was sent – immediately voids your warranty. The LED’s and transformer(s) must be installed within the electrical values and load requirements given for the sign.
IMPORTANT: Notify Trademarks Signs immediately upon installation, of any issues regarding LED modules or Transformer. Failure to notify Trademarks Signs within 30 days of installation can void your warranty.
LED modules and the Transformer are warranted to be free from defects for a period of (3) years beginning 30 days after proper installation . Failure to follow basic installation guidelines or load tolerances of the Transformers and LED’s, immediately voids a warranty.
TradeMarks Signs will not warrant: (i) defects caused by improper installation, (ii) unauthorized service or parts (iii) acts of God, (iv) damages created during shipment, (v) incidental or consequential loss of damage (vi) damage caused by misuse of the product for purposes other than those for which it was designed.
Trademarks Signs is focused on delivering the highest quality products; however, should there be an occurrence when a product does fail, Trademarks Signs will issue a RMA # for all requests regarding warranty review. Trademarks Signs reserves the right to test and examine all failed products and make the determination regarding the cause of failure. Trademarks Signs also reserves the right to return to the purchaser products deemed operational at the expense of the purchaser. During the warranty period, products found by Trademarks Signs Quality Assurance Team to be defective due to defects in materials or workmanship shall be repaired, replaced (This excludes installation, field support labor or loss of profit, income or revenue).
Trademarks Signs will cover up to a $200 maximum for LED modules, regardless of sign size and number of units. $100 maximum for LED transformers, regardless of sign size and number of units.
Replacement products will be shipped via ground at Trademarks Signs expense.
Seller's Limited Liability
In no event shall seller be liable for consequential, special, incidental, punitive or contingent damages of any nature. In no event shall seller be liable of any interruption of operation, loss of anticipated profits, injury to business or reputation. The sellers liability is limited to the purchase price of the sign.
Ordering
You have a few ways to place an order with us. Prior to almost all of our orders are placed – we need to provide a “quick proof” and estimate showing the cost of your signage needs.. This insures that both www.lettersandsigns.com and you – know exactly what needs to be made and shipped. You can order via e-mail; - creative@lettersandsigns.com, or call us at 1-800-804-0655, or fax us at 1-858- 397 -1093. We except Visa, Mastercard, Discover Card and American Express. We also except payment via checks.
Shipping
Please verify the "ship to" address on the invoices and Quick Quotes.
Most orders are shipped via UPS, FedX, or US Postal Service, and for larger orders we might have to use a freight carrier. We can also expedite orders thru overnite or 2- day deliveries (extra shipping charges apply).
We (www.lettersandsigns.com) will provide shipping tracking information once your signage project leaves one of our manufacturing facilities.
We (www.lettersandsigns.com) will not take responsibility for delays or damage to your signage project from a carrier. However, we will do everything possible to insure that your signage arrives in perfect shape (we package all of our signage projects exceeding carrier specs.).
We (www.lettersandsigns.com) will not take responsibility for late shipments. We encourage all of our customers to order their projects with plenty of time for shipping. Overnite or 2nd day deliveries sometimes are delayed – and we will accommodate the customer with adjustments to shipping charges. If a signage project is returned to our plant or needs to be resent to a different address – it is the responsibility of the customer to pay for the additional shipping charges.
Verification of your order
Double check all Quick Quotes: make sure we have the dimensions to your expectations and the correct shipping location.
You will receive a verification form, via e-mail showing that we received your order and need your approval of the order prior to manufacture. Acceptance of this proposal and pricing is our indication that the quote and pricing has been approved. No order is shipped until we receive this approval. We do everything in our power to make sure that your order is processed and manufactured to your wishes. LettersandSigns.com nor the parent company, TradeMarks Signs and Graphics LLC, cannot be responsible for any discrepancies overlooked during the customer review process.
Disclaimer
Lettersandsigns.com and the parent company, TradeMarks Signs & Graphics LLC tries to give you an easy-to-use site that provides accurate content, including product information, policies, pricing, and photos. Policies, pricing, and item availability are subject to change without notice. Prices displayed on our site are subject to final approval at the time of order fulfillment. Images are shown for representational purposes only. Lettersandsigns.com and the parent company - TradeMarks Signs & Graphics LLC tries in good faith to make sure the information in our 'store' and information published at our website is accurate. We are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the term of any manufacturer's warranty.
Returns
Any letter that is defective due to material or manufacturer defects will be accepted for return. Please call us at 1-800-804-0655 to receive a return authorization number. All returns must be received within 30 days of purchase, no C.O.D. returns will be accepted. Due to the nature of our business; sign letters and component parts are produced as orders are received. They are therefore custom made to order for specific customers, and cannot be returned for a refund. As a service to you, we will offer a credit for some products should you need to return any goods that were ordered in error or canceled by the end user.
Changeable letters can be returned for a full credit.
Standard ADA signage can be returned for a full credit. (bathroom, restroom signs, etc.)
Custom ADA signage cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Custom ADA signage will be remade to graphics specifications.
Custom Letters or Signage cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Custom Letters or Signage will be remade to graphics specifications.
Architectural signage cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Architectural signage will be remade to graphics specifications.
Plaques and Banners cannot be returned for a refund. If there has been a manufacturing, typographical or image mistake due to our error - the Plaque or Banner will be remade to graphics specifications.
We do not pay the shipping costs for a return. Items such as mounting patterns and art fees cannot be credited.
Important
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith.
Ordering Online
Due to the nature of our business; all of our sign letters, custom signs, plaques and component parts are produced as orders are received. They are custom made to order. We require payment prior to our manufacturing of these custom signage products. We accept all major credit cards; Mastercard, Visa, American Express and Discover Card. We also accept checks (made out to Trademarks Signs and Graphics).
We do not process your order until the entire order has been verified through you personally by one of our account representatives.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
Personal Checks and Money Orders
We accept these forms of payment as well. Simply fill out your online order. We will then respond via an e-mail or phone call (you can call us directly to save time). We will verify the order and the amount - and you can send us a check to: Letters and Signs.com c/o TradeMarks Signs and Graphics LLC, 10755 Scripps Poway Pkwy #414, San Diego, CA 92131. Checks need to be made out to: Trademarks Signs and Graphics LLC. Merchandise will begin the manufacturing process once the funds have cleared through our bank. (please allow an additional 7-10 days).
1-800-804-0655